Planters Walk HOA
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FAQ

 

 
Board
  • Does the Board of Directors get compensated for their work?
    No, they don't recieve any form of compensation for the work they do.
  • When does the HOA Board meet?
    The Board meets on a monthly basis.  Typically it occurs on the second Tuesday of every month at the Steelecreek Library and starts at 7:00p.  We are subject to the availability of the rooms at the library, so please keep an eye on Upcoming Events section for upcoming Board meetings.  Residents of the community are welcome to attend.  Open to all residents. If you have a specific agenda item you want to discuss, please contact our Association Manager Melanie Morgan(admin@hawthornemgmt.com).  Melanie can also be reached at (704) 377-0114, Ext. 222.
  • Where can I find a copy of the HOA budget?
    A copy of the current year budget can be found in the Documents section of this website.  The fiscal budget year runs along with the calendar year (January - December).

Committee
  • How do I join a Planter's Walk committee?
    A full list can be found in the committees section of the website.  Please send an e-mail to whatever committee you are interested in joining.

Crime
  • What should I do if I see questionable activities?
    Please call 911.

E-mail
  • Can the Board send out a community wide e-mail for me?
    In general, the board will not send out a community wide e-mail on behalf of a resident.  We are sensitive to the amount of e-mail people recieve, and try to limit communiciation to the community, to only those items that are the most pertinent.  If you would like to post something for the community to see, consider using the Message Board on this website.
  • How do I get e-mails that are sent from the board to the community?
    You should make sure your information is correct in the Resident Directory.  If you aren't in the directory, please add your household.

Facebook
  • Do we have a group in Facebook?
    Yes we do!  You can click here to access it.

Landscaping
  • Who do I call to get utility lines marked before I dig?
    Click on this link to go to a page with everything you need to know.
  • Who's been pruning the trees by the road?
    The City of Charlotte has been doing this.  The Line of Sight Conflicts document can be found here.  If you have any comments, feedback or complaints, call 311.

Light
  • What do I do if a street light is out?
    Please send e-mail to the Neighborhood Watch Committee, please include the location of the lamppost light.
     
    You can also notify Duke Energy directly; street light outages can be reported to Duke in three ways:
    2. By Phone: 1.800.777.9898
    3. By Email Via Online Contact Us Form

Litter
  • What's the story on the Keep Charlotte Beautiful signs on Sam Neely?
    The Planter's Walk Neighborhood Watch Committee (NWC) adopted the entire 1 mile stretch of Sam Neely as part of the Keep Charlotte Beautiful Program.  We conduct a clean-up once a quarter.  Look to the Upcoming Events section of our website for information on the next clean-up.

Modifications
  • Do landscaping changes require a Modifications approval?
    Depending on the magnitude of the changes, most likely.  A good rule of thumb is that if you are going to make changes, submit a modifications application to the modifications committee and get their approval.  The Design Guidelines and application can be found here
  • If I want to add a fence or a shed, what do I need to do?
    You should review the Modifications Design Guidelines and follow the instructions outlined on the last page which provides an application for exterior modifications.
     
    *** Modification Requests are reviewed during the monthly meeting of the Board of Directors. Please be sure to include an evening phone number and any supporting documentation with your request. Applications received without a phone number will be returned and may cause significant delay in its consideration. ***

New Resident
  • What do I do if I am a new resident?
    First register on the Planters Walk web site. There you will find a wealth of information about Planters Walk and the surrounding area. Second, send the Neighborhood Watch Committee an email (Neighborhoodwatch1@planterswalkhoa.com) with your name and address, and a small gift will be delivered to you.

Pets
  • Is there a Leash Law in our community?
    All dogs in Planters Walk must be kept on a leash while walking thru the neighborhood. We have had a few incidents reported to the HOA about dogs chasing people while jogging and walking their own dogs. This is not only a violation of Planters Walk rules, but also the City of Charlotte. Please be considerate of your neighbors and keep your dogs on a leash.
     
     
    If you encounter a dog that is not on a leash, please call 311 and report it to Animal Control. If you know where the owner of the dog lives, send Melanie Morgan @ Hawthorne a violation report thru our web site.
  • Who should I contact if my neighbor's dog constantly barks and I want to complain?
    Please call 311 and report the issue.  Also, contact Hawthorn Management, and make them aware of your complaint.

Pool
  • Are swimming lessons offered at the pool?
    Check out the flyer posted by the Pool Manager, it should have everything you need.
  • Can I host a party in the pool area?
    Yes, with some restrictions.  Please review the Pool Party Application for further details.
  • I submitted a pool application last year, do I need to submit a new one for this year?
    Yes, a Pool Application must be completed and submitted each year.  You can find the Pool Application here,the latest Pool Rules document here and the Pool Hours here.
  • What do I need to do in order to use the community pool?
    You should first review the Pool Rules and then submit a Pool Application which also contains instructions.
  • When does the Pool open this year and what are the hours?
    The first day in 2009 is Saturday May 16th.  If you haven't already completed a pool application, please go to the documents section of the website to get a copy of the application, review the pool rules and the 2009 pool hours.
     
    The hours for 2009 are as follows:
     
    MAY 16, 2008- MAY 22, 2008
     
    SATURDAY, MAY 16th 10:00AM – 10:00PM
    SUNDAY, MAY 17th 10:00AM – 9:00PM
    MON-THU, MAY 18th – 21st 1:00PM – 9:00PM
    Friday, MAY 22nd 1:00PM – 10:00PM
     
    MAY 23, 2008 – September 7, 2008
    MONDAY THROUGH THURSDAY 10:00AM – 9:00PM
    FRIDAY 10:00AM –9:00PM
    SATURDAY 10:00AM – 10:00PM
    SUNDAY 10:00AM – 9:00PM
     
  • Who do I contact if I have a complaint about the pool?
    You should contact the Pool Manager (details are below).  Some examples of things you should contact him concerning:
    • Pool is not open on time.
    • Lifeguards aren’t performing their duties
    • Something at the pool is broken or the pool isn’t clean
    Beau Byrum
    District Supervisor
    704-766-2726 Ext 104

Trash/Recycling
  • I need my trashcan replaced, who do I contact?
    You need to contact the City of Charlotte.  If you click on this link, it will take you to a website that will tell you everything you need to do, under the section labeled Cart repair and replacement requests.
  • Is there a recycling center close by?
    Yes, there's one located at 8440 Byrum Road.  Details are available here.
     
    Hours of Operation:
     
    Monday - Friday; 7am - 5pm
    Saturday; 7am - 4pm
  • Where can I find the holiday schedule?
    You can find a holiday schedule posted by the city, by clicking here.

Violation Notices
  • How do I report a violation such as someone not cutting their grass?
    Anytime you see a violation in the neighborhood, don't hesitate to send a violation report thru our web site. Just click on Management, then Report a Violation.
  • My neighbor's grass is out of control and needs cut, can't the HOA do something?
    The Board and Hawthorne Management take the high grass issue very seriously.  If you see a violation like this, there are several options:
    1.  Submit a Violation Report so the HOA can investigate
         When a violation is submitted, the HOA investigates and notifies the resident they have 30 days to correct the problem.  If not corrected, fees will be applied to the resident's account until the issue is resolved.  If not resolved, a lien will be placed on the home.  In cases where the house is in foreclosure, the bank is notified of the issue and will typically correct it immediately.
     
    2.  Call 311 and report the incident
         Contacting 311 can sometimes resolve the issue quicker as they have the right to cut the lawn and send a bill to the homeowner.
     
    The board and HOA do not have permission to go onto the property to cut the grass, and neither do any residents without the owners permission.

Walking Trails
  • Is there a map of the walking trails in the community?
    You can find a map of the walking trails, by clicking here.

Yard of the Month
  • How do I nominate someone for the Yard of the Month?
    If you would like to nominate someone, please send an e-mail to Landscape1@planterswalkhoa.com, and include the address of your nomination.
     

 

 

 

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